Refund and Returns Policy

Shipping and Handling

Shipping prices vary by weight and destination so as you finalize your order the appropriate shipping charge will be applied.


If for any reason you are not 100% satisfied with our product, call our office at 336-545-3664. We will do everything in our power to fix your order and in the event that this is not possible, we will offer you a full refund.

If you contact us about an issue with your order, please include as much information as possible, including pictures in the case of a product quality issue. Pictures are required in case of packaging issues.

Please make sure your address is correct and clear. Incomplete or inaccurate addresses will result in shipping and delivery delays.

Please note that orders delayed due to incomplete or inaccurate addresses will not be eligible for refunds or exchanges.

Late, Lost or Damaged Merchandise

Late, lost, or damaged orders must be reported to Customer Service within the next business day after your order is received (or scheduled for delivery) in order to apply our 100% Steak Guarantee Policy.

Customer Service Hours (Eastern Time):

Weekdays 8:00am to 5:00pm

Saturday: Close

Sunday: Close

Or, feel free to send us an email 24 hours a day 7 days a week, to Please make sure to include as much order information as possible, to help us expedite your request.

We guarantee delivery only to the addresses we are provided; which are confirmed on the order acknowledgment.

Your satisfaction is very important to us. We’d love to hear from you!

If you have any questions, comments, or suggestions, please visit our Contact Us page.

Need help?

Contact us at for questions related to refunds and returns.